Shipping Costs

Free shipping is available on domestic orders over $199 USD and international orders over $599 USD. Orders that do not meet these thresholds will be charged a standard shipping rate. Any additional fees (re-routing, re-shipment) will be calculated individually and communicated before/during shipping.

• If a discount code is applied at checkout, it may reduce your subtotal and affect your eligibility for free shipping.
• If a package is returned to us due to an incorrect address or failed delivery, the customer is responsible for the cost of re-shipping.
• We are not responsible for customs taxes or duties charged by your country outside of the United States. Shipping charges are non-refundable.

Shipping & Carriers

We primarily ship orders through FedEx and USPS. The carrier selected for your order depends on your location and the specific product purchased.

While our main operations are based in Florida, some orders may ship directly from Brazil or Colombia to ensure the fastest and most efficient delivery route to you.

Once your package has been handed off to the carrier, we are unfortunately unable to cancel orders, modify shipment details, or update delivery addresses. We kindly ask that customers carefully review all information at checkout to ensure accuracy.

While we do everything we can to ensure a smooth delivery experience, shipping carriers operate independently. As such, delays or delivery issues that occur in transit are outside of our direct control.

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you are unable to locate it, we recommend first checking with household members, neighbors, or your local carrier.

In cases of suspected theft, filing a police report is often required before submitting a claim with the carrier.

For any shipment-related questions or concerns, we suggest contacting the carrier directly first, as they can typically provide the most immediate and detailed updates.

Of course, if you still need assistance after speaking with them, please don’t hesitate to reach out — we’re always happy to help.

Eligibility

We gladly accept exchanges within 30 days of delivery. To qualify, items must be returned in new, unused condition and in their original packaging.

Please note that custom orders are not eligible for exchange, unless the item arrives damaged or defective due to a fulfillment or shipping error on our end.

How to Exchange.

Please Contact us directly, and we’ll be happy to assist you in securing your replacement item while your return is on its way.

To ensure everything is handled properly, we kindly ask that you do not place a new order. Our team will personally guide you through the process and make sure the item is reserved for you.

Once we receive and inspect the returned item, we will ship your replacement at no additional shipping cost, provided it is returned in new, unused condition.

Damaged or Defective Items

If your item arrives damaged or defective, please email us at orders@ecowhides.com within 7 days of delivery and include your order number in the subject line. Adding clear photos of the issue will help us resolve the matter as quickly as possible.

If the exterior box shows significant damage at the time of delivery, we recommend contacting the carrier directly using your tracking number so they can properly document the issue.

We’re committed to making this right and will gladly assist you every step of the way.

Eligibility

Refunds are accepted within 30 days of delivery. Items must be returned in new, unused condition. Used or unsaleable items will not be refunded. Custom orders are not eligible for refunds.

• 1–7 days from delivery: Full refund, excluding shipping charges.
• 8–30 days from delivery: 25% restocking fee applied, excluding shipping charges.

How to Return

Contact us directly and we will guide you through the return process. Once we receive and inspect the returned item, your refund will be processed accordingly. Items must be returned in new, unused condition and securely packed as originally received.

Damaged or Defective Items

If your item arrives damaged or defective, please send a picture via email to orders@ecowhides.comwithin 7 days of delivery, with your order number as the subject. If the exterior box shows extensive damage upon delivery, contact your carrier directly with your tracking number.